Clark Finance will aim to replace your deal to a new lender should the first application decline for any reason. In the event we are unable to get you a Decision In Principle or are unable to proceed to a Full Mortgage Application, no fees will be payable to Clark Finance. It is our intention to provide you with a high level of customer service at all times. If there is an occasion when we do not meet these standards and you wish to register a complaint, please write to: Compliance Department; Connect IFA Ltd, 39 Station Lane, Hornchurch, RM12 6JL or call: 01708 676110. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service